Support

Get help with your AI solutions. Contact our support team, browse documentation, or find answers to common questions.

Email Support

Get help via email

support@thatched.ai

Documentation

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FAQ

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Contact Support

Frequently Asked Questions

How quickly will I get a response?

We typically respond to support requests within 24 hours during business days. For urgent issues affecting production systems, we offer priority support packages.

What is included in the 30-day support period?

All projects include 30 days of post-deployment support covering bug fixes, minor adjustments, and usage questions. Extended support contracts are available.

Do you offer ongoing maintenance?

Yes, we offer monthly maintenance packages including monitoring, updates, and iterative improvements. Contact us for pricing based on your needs.

Can you help with Claude API issues?

Absolutely. We can help troubleshoot Claude API integration issues, rate limiting, prompt optimization, and best practices for production use.

What if my AI agent is not working as expected?

We'll investigate the issue, analyze logs, and work with you to identify the root cause. This may involve prompt engineering, workflow adjustments, or additional training.